IMPLEMENTING GUEST SERVICE STANDARDS (IGSS)

Scheduled Course Dates:

1. JHB: 7 - 8 February 2011 - PH OR Tambo
2. KZN: 14 - 15 February 2011 - PH Umhlanga Ridge
3. CPT: 11 -12 April 2011 - PH Sea Point

Duration

2 days: 08:00 to 16:00

Cost

R2 900

Aimed at

All managers and head of departments.

Criteria

All delegates must have attended:

1. Juiced
2. Quest for Quality

Objectives

1. Following completion of the programme and given appropriate support you will be able to:
2. Identify the difference between a GUEST service standard and a procedure
3. Develop GUEST service standards appropriate for your hotel
4. Communicate the GUEST service standards effectively in your hotel
5. Identify training needs within your department/hotel
6. Produce a training plan to meet these needs in a systematic way
7. Evaluate the effectiveness of GUEST service standards and training plans
8. Implement the Protea GUEST service vision in your hotel

Mandatory

Managers must have attended the Implementing GUEST Service Standards course.

How to Register

Kindly email Nomfundo Mkosana as soon as possible.

Terms and Conditions

Minimum of 12 delegates per course, per region, are required
Cancellations must be sent to PHIPD, 10 working days before commencement date of course. If any cancellations are made after this time, the full fee will be charged to you
Please make your own travel and accommodation arrangements
Course charge is per person, excluding VAT