Benefits, Terms & Conditions of the Prokard Loyalty Program ("Prokard")Your participation in Prokard will be governed by the terms & conditions set out below. It is the responsibility of the member to read and understand them. Introduction – about the new and improved Prokard
Prokard is a loyalty programme offering benefits and rewards in relation to accommodation at various Protea Hotels and African Pride Superior Deluxe Hotels, Lodges and Country Houses. A full guide to all Protea Hotels and African Pride properties as well as associated restaurants is available at www.proteahotels.com.
Member's earn loyalty credits ("Prokard Rands") based on a rand amount spend on hotel room accommodation.
Please note the restrictions on benefits and the redemption of Prokard Rands set out below. MEMBERSHIP AND FEESAny natural person may join Prokard. Prokard benefits are not transferable, but your spouse may also enjoy benefits if travelling with you. The annual once-off membership fee will entitle you to enjoy all Prokard benefits.
PROKARD RANDS: EARNING AND SPENDING
How to earn Prokard Rands
Each time you stay with us at any Protea Hotel or African Pride Superior Deluxe Hotels, Lodges & Country Houses in South Africa only you will earn up to 10% (depending on the original room rate and type of booking) of your accommodation spend in Prokard Rands. Your "accommodation spend" is that portion of your final hotel bill charged for your room only, excluding any meals, drinks, spa treatments, telephone calls, laundry charges, or any other extras as applicable, and excluding VAT or any other levies or taxes. One Prokard Rand equals R1. How to spend or redeem your Prokard Rands
No more “Block Out” dates when redeeming your loyalty credits! Prokard members may redeem their Prokard Rands directly at the redeeming hotel, online at proteahotels.com, or via our Call Centre whenever it suits them best. Prokard Rands can be redeemed towards the partial or full payment of the accommodation portion of any future stay at a Protea or African Pride Hotel, subject to the restrictions set out below. Please note that "redemption bookings" cannot be modified as all eligible points are automatically deducted and used at the time of booking. Bookings must be cancelled, and a new booking will be required should you wish to change your dates. Your Prokard Rands cannot be refunded where there is a “no show” for any guaranteed booking or where a booking is cancelled outside of the time allowed in terms of Protea's standard terms & conditions for reservations. Please refer to the Standard Terms & Conditions at www.proteahotels.com. PROKARD BENEFITSIn addition to the redemption of your Prokard Rands towards payment for accommodation, your Prokard membership entitles you to further benefits, accommodation benefits, dining benefits and partner benefits (depending on the type of membership). Prokard benefits are available at all Protea Hotels or African Pride Superior Deluxe Hotels, Lodges & Country Houses in South Africa and Namibia ("Participating Hotels"). ACCOMMODATION BENEFITS
GUARANTEED DISCOUNTED RATES 365 DAYS A YEAR
Prokard members receive a guaranteed 10% discount off the best available public rate of the day at all Participating Hotels, including during peak season, and a 5% discount off any special offer rate advertised on proteahotels.com and our weekend "PriceBreaker" rates ("Prokard Discounted Rates").
HOTEL ROOM UPGRADES
When you book into a Participating Hotel, enquire at reception about your complimentary room upgrade. Subject to the hotel’s availability, you will be given a higher grade of accommodation at no additional charge.
• Hotel Room Upgrades are subject to availability of rooms on the day of arrival/ and or departure and will remain at the discretion of management.
• Due to high demand, hotel room upgrades may not be granted over public holidays, school holidays or during any prestigious sporting event, festival or peak period. EARLY ARRIVAL AND LATE CHECK-OUT PRIVILIGES
Prokard members are entitled to enjoy early arrival and late check-out privileges at no additional charge, when availability allows. Please advise upon booking if an early arrival or late departure will be required and the hotel will endeavour to ensure your room is made available for you. This will only be confirmed on the day of arrival/or departure.
• Early Arrival & Late Check-out privileges are subject to availability of rooms on the day of arrival/ and or departure and will remain at the discretion of management.
• Due to high demand, this benefit may not be granted over public holidays, school holidays or during any prestigious sporting event, festival or peak period. DINING BENEFITS (exclusive to Gold and Platinum members)
For Gold and Platinum members, your Prokard membership entitles you to the following dining discounts for breakfast, lunch and/or dinner at certain restaurants at certain Protea Hotels or African Pride Superior Deluxe Hotels, Lodges & Country Houses in South Africa and Namibia , whether you are a resident in the hotel or simply visiting for a meal.
Please visit proteahotels.com to download our Hotel & Restaurant Guide for a list of our participating restaurants.
Receive 25% off your food bill when you dine alone.
Receive 50% off your food bill when two people dine.
Receive 33% off your food bill when three people dine.
Receive 25% off your food bill when four to twelve people dine.
Conditions
• Only one Prokard may be used per table or per reservation and must be presented on arrival at the restaurant.
• The dining discount does not apply to your beverage bill and your meal must include a main course.
• Your dining discount will not apply on Christmas Eve, Christmas Day, New Years’ Eve, Valentine’s Day, Mother’s Day, Father’s Day, or for other special events, promotions, room service or in conjunction with rates inclusive of meals.
• Dining discounts are not applicable for room service. PARTNER BENEFITS
All valid Prokard members are entitled to exclusive preferential rates for vehicle rentals via Budget Rent-a-Car in South Africa, Namibia and Botswana. Reserving your car is simple. Call Budget Central Reservations on 086 101 6622 or +27 (11) 398 0123 and quote your 8-digit Prokard number. To book online, go to www.budget.co.za , click on the Prokard logo on the front page and enter your 8-digit Prokard number. All Prokard rates include: Airport Surcharges, Tourism Levy, 200kms free per day and VAT. To become a member of the Budget Rapidrez Programme and make your car rental experiences that much simpler, call Budget Rent-a-Car.
• Members must produce their ID book, credit card and valid Prokard Card with each rental.
• Your discount applies to standard rates as set out in the current standard Budget rental brochure, does not apply to excess waivers and cannot be used in conjunction with any corporate rates.
• (Platinum Only) Prokard Platinum members are entitled to exclusive Platinum car hire rates with Budget Car Rental, for rentals in South Africa, Namibia and Botswana. Rates include: Super Insurance, Airport Surcharges, Tourism Levy, VAT, Unlimited mileage, additional driver fee and contract fee. Also receive 5% off any special rates advertised by Budget Car Rental in South Africa, Namibia and Botswana should you Platinum rate be higher that the special rate offered.
RESTRICTIONS ON BENEFITS AND THE REDEMPTION OF PROKARD RANDS
The use of your Prokard Rands and all Prokard benefits are subject to the restrictions set out here. In certain instances, where members are staying with a Participating Hotel utilising special group rates (for example, as part of an airline crew, convention group, sporting team, education group, or a group utilising special tour operator rates) Prokard benefits may be restricted and members will not be able to redeem or accumulate Prokard Rands. Prokard does not guarantee or warrant that any or all of the benefits or privileges of the program will be available at all times. Prokard reserves the right, to change, modify, limit or cancel any of the program benefits at anytime. This includes increasing or decreasing any requirements for a reward, changing the value of rewards or limiting the availability of rewards, and changing Program partners. Members will be notified of any such changes. Prokard loyalty credits, benefits and rewards will not be applicable at any hotel that leaves the Protea Hotel or African Pride Superior Deluxe Hotels, Lodges & Country Houses portfolio – such hotel will no longer be a Participating Hotel. Prokard Rands are valid for 24 months from the date earned. Prokard Rands may not be transferred to any other individual, even if that other individual is also a Member. Prokard Rands may only be used towards the payment of accommodation and may not be used towards the costs of any other services, facilities or amenities (for example: meals, beverages, telephone or laundry services). The accumulation and redemption of Prokard Rands and the entitlement to Prokard benefits are subject to the standard terms and conditions and rights of admission of the Protea Hotels and African Pride properties. Protea Hotels and Prokard reserve the right to cancel or withdraw a membership at any time, on reasonable notice to a Prokard member. PROKARD IN THE REST OF AFRICA (OUTSIDE OF SOUTH AFRICA)
Prokard Rands will not be earned at any Protea Hotels' or African Pride Superior Deluxe properties outside of South Africa. Members will be required to collect bonus stamps when travelling into Africa. Members will earn 1 FREE Night for every 20 nights spent on Prokard-related rates.
ADDITIONAL BENEFITS
"ONCE-OFF" JOINING BENEFITS FOR GOLD MEMBERS - VALUE ADD VOUCHERS
On joining Prokard as a Gold member you will receive a set of Complimentary Accommodation Vouchers.
Redeem your value-add voucher via, your online profile on proteahotels.com, our Central Reservations Office on 0861 11 9000 or directly with the applicable hotel.
Your vouchers include:
• 1 x Free Night Voucher – Enjoy one free night’s accommodation at any 3 or 4 Star Protea Hotel. Not applicable at African Pride Hotels.
• 1 x Stay 1, Get 1 Free Voucher – Enjoy one free night’s accommodation at any 3 or 4 Star Protea Hotel, when you spend one nights on your Prokard rate.
• 1 x Stay 1, Get 1 Free Voucher for Protea Hotel Umhlanga Ridge, Umhlanga Rocks
• 1 x Stay 1, Get 1 Free Voucher for Protea Hotel OR Tambo, OR Tambo Airport
• 1 x Stay 1, Get 1 Free Voucher for Protea Hotel Fire & Ice! Melrose Arch
• 1 x Stay 1, Get 1 Free Voucher for Protea Hotel Wanderers, Ilovo
• 1 x Stay 1, Get 1 Free Voucher for Protea Hotel Waterfront, Centurion
• 1 x Stay 1, Get 1 Free Voucher for Protea Hotel Fire & Ice! Cape Town
• 1 x Stay 1, Get 1 Free Voucher for Protea Hotel Sea Point, Cape Town
• 1 x Stay 1, Get 1 Free Voucher for African Pride Melrose Arch, Melrose Arch
• 1 x Stay 1, Get 1 Free Voucher for African Pride Crystal Towers Hotel & Spa, Cape Town
• 1 x Stay 1, Get 1 Free Voucher for African Pride 15 on Orange Hotel, Cape Town
To view our portfolio of Protea Hotels, please refer to our Hotel & Restaurant Guide on proteahotels.com The first night of your two-night stay must be spent on your discounted Prokard rate only (Guaranteed 10% Discount) - Special Prokard offers or weekend "PriceBreaker" rates do not apply. These vouchers are for accommodation in one standard double room only and do not include meals or beverages. Free accommodation is granted on a first come, first served basis. All hotels have a limited number of free rooms to give away each month. At certain hotels, due to high demand, free nights may not be granted over public holidays, school holidays or during any prestigious sporting event, festival or peak period. Certain hotels may only accept free night reservations during the week or over weekends. Your value-add voucher may not be used in conjunction with any other complimentary accommodation vouchers. Only one voucher may be accepted per stay. Your Free Voucher will only be honoured if accommodation is booked in advance. Any extension of stay following the use of your voucher will be offered on the best available Prokard related rate per day as bookable via the hotel or our Central Reservations Office on 0861 11 9000. These vouchers may not be exchanged. Vouchers are valid until the date stated thereon, provided your Prokard membership remains active and you book at a Participating Hotel. Vouchers have no cash surrender value. The use of vouchers are subject to the standard terms and conditions and rights of admission of the Protea Hotels and African Pride properties. PREFERENTIAL GOVERNMENT RATES (Government Members Only) Prokard Government members receive exclusive preferential Government rates at select Protea Hotels and African Pride Superior Deluxe Hotels, Lodges & Country Houses.
o Partners stay free but pay for breakfast.
o Limited to 2 people per room.
o A valid Government ID or Government Prokard to be produced on check-in.
o Rates are nett.
o Rates valid for standard rooms only in this rate category.
o Rates correct at time of print
o Not available for Group bookings.
PREFERENTIAL PLATINUM RATES (Platinum Members Only)
Prokard Platinum members receive 15% discount off the best available public rate of the day at all participating hotels, including peak season, and a 5%discount off any special offer rate advertised on proteahotels.com and our weekend “PriceBreaker” rates (“Prokard Discounted Rates”), while travelling in South Africa. REFER A FRIEND
Share your experience and recommend a friend, loved one or business associate to the Prokard Club! Please type their names with a business telephone number and we will be pleased to extend an invitation to them. Please fax to +27 (12) 349 8272
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Prokard Terms & Conditions